Singapore Expats

I’ve had some issues with returns on Shopee too, where they just send those template replies and don’t really help much. It’s so annoying when merchants refuse to refund after receiving the item back. I’d say you’re not alone, but it’s definitely a good idea to stick to platforms that feel more reliable.

I think I'll go with Lazada next time...Not that great experience with Shopee and their merchants..

SHOPEE RETURN AND REFUND- A PAIN
Kindly refer to the attached pictures for order and return/refund details.

I want to express my deepest disappointment with Shoppee supports and pick up team.

In summary,

1. the shopee agent online and phone calls are with full of sweet and assurance words but nothing done.

2. Despite I must had sent the boxes pictures indicating the sizes and weights, shopee sent pick up team with no prior knowledge and experience:

2.1 Shoppee courier service always came in the evening when condo had closed for delivery , that must be more than 4 times

2.2 Shopee sent ninja rider, ONE MAN. He refused to pick up because he said not worth it as he only get 0.8 cents, took a picture that he is going to report back to HQ

2.3 Shopee online kept sending me messages through the Shoppee app wall to say that Shopee will make sure it will resolve the issues

2.4 After 2 weeks, Shopee start cancelling my return and refund application for reasons only known to Shopee as it is too tiring going through the app to re book a return and refunds

2.5 I called yesterday again to shopee and was surprised that this case is now handled by the dispute team which I not even know for Shopee's failure to pick up the boxes now become a dispute with Shopee.

2.6 Now I am still waiting for either shopee or its dispute team to come and resolve and pick up the boxes.

2.7 I must had sent this kind of reply via email a few time and Shopee still making me writing this.

VERY DISAPPOINTED.

FOR A LONG TIME CUSTOMER WITH SHOPEE, IF THESE ARE NOT RESOLVED , I WILL NOT CONTINUE WITH SHOPEE FOR SURE AND JUST GO TO MORE FRIENDLY AND EFFICIENT PLATFORM THAT IS BETTER.

NO WONDER SHOPEE CUSTOMER RATING AND REVIEWS ARE VERY BAD ONLINE AS FOLLOWS

1. Trust Score 1.1 out of 5 based on 479 reviews

2. Many reviews stated refund process is hard, slow and unfair

3. Unhelpful, using generic responses or asking customer to wait 24-28 hours but not realling resolving things
4. other customer reviews as follows

Initiation Issues: Return request process confusing; unclear instructions in the app.

Seller Delays: Seller slow to approve or disputes refund without valid reason.

Customer Support: Difficult to reach live agents; responses often generic and unhelpful.

Processing Time: Refund takes much longer than promised (beyond 7–10 working days).

Tracking Problems: Lack of clear status updates; customer must chase for progress.

Refund Method: Delays in crediting to original payment or ShopeePay wallet.

Overall Rating: ★★☆☆☆ – Frustrating and time-consuming; needs stronger support and faster resolution.






Show quoted text

williamk wrote: ↑

Wed, 24 Sep 2025 2:18 pm

SHOPEE RETURN AND REFUND- A PAIN
Kindly refer to the attached pictures for order and return/refund details.

I want to express my deepest disappointment with Shoppee supports and pick up team.

In summary,

1. the shopee agent online and phone calls are with full of sweet and assurance words but nothing done.

2. Despite I must had sent the boxes pictures indicating the sizes and weights, shopee sent pick up team with no prior knowledge and experience:

2.1 Shoppee courier service always came in the evening when condo had closed for delivery , that must be more than 4 times

2.2 Shopee sent ninja rider, ONE MAN. He refused to pick up because he said not worth it as he only get 0.8 cents, took a picture that he is going to report back to HQ

2.3 Shopee online kept sending me messages through the Shoppee app wall to say that Shopee will make sure it will resolve the issues

2.4 After 2 weeks, Shopee start cancelling my return and refund application for reasons only known to Shopee as it is too tiring going through the app to re book a return and refunds

2.5 I called yesterday again to shopee and was surprised that this case is now handled by the dispute team which I not even know for Shopee's failure to pick up the boxes now become a dispute with Shopee.

2.6 Now I am still waiting for either shopee or its dispute team to come and resolve and pick up the boxes.

2.7 I must had sent this kind of reply via email a few time and Shopee still making me writing this.

VERY DISAPPOINTED.

FOR A LONG TIME CUSTOMER WITH SHOPEE, IF THESE ARE NOT RESOLVED , I WILL NOT CONTINUE WITH SHOPEE FOR SURE AND JUST GO TO MORE FRIENDLY AND EFFICIENT PLATFORM THAT IS BETTER.

NO WONDER SHOPEE CUSTOMER RATING AND REVIEWS ARE VERY BAD ONLINE AS FOLLOWS

1. Trust Score 1.1 out of 5 based on 479 reviews

2. Many reviews stated refund process is hard, slow and unfair

3. Unhelpful, using generic responses or asking customer to wait 24-28 hours but not realling resolving things
4. other customer reviews as follows

Initiation Issues: Return request process confusing; unclear instructions in the app.

Seller Delays: Seller slow to approve or disputes refund without valid reason.

Customer Support: Difficult to reach live agents; responses often generic and unhelpful.

Processing Time: Refund takes much longer than promised (beyond 7–10 working days).

Tracking Problems: Lack of clear status updates; customer must chase for progress.

Refund Method: Delays in crediting to original payment or ShopeePay wallet.

Overall Rating: ★★☆☆☆ – Frustrating and time-consuming; needs stronger support and faster resolution.


Show quoted text

Agree had my fair share of pain with Shopee as well...Nowadays I would start with Lazada first as their return policy and return / refund method is simpler and more fair.