x9200 wrote:To our surprise when we already thought it was too late we discovered (we, not our agent) that we are actually covered. Saved us around 12k.
In my case the agent said it is covered and come claim time, the claims dept said under exclusion x, y and z, which you read and signed, nope, not payable. Terms buried somewhere in small letters, in the 12 or so pages or T&C.
When I sent a strongly worded email asking why they washed my time asking for original documents, plus the cost to courier etc, the answer was something like they tried to help. To see if they could at the minimum reimburse the room costs. But, sir, that's within the deductibles, as you had paid overseas.
Really ? So I spent 1,000 $ plus for documentation which came back to nothing. Money I could have saved if Prudential had told they have no plan to pay me back, than make me spend for getting the case history, original receipts, authentication case info etc.
I knew for a fact, Prudential and the likes didn't become big by being easy on claims.
Told them to cancel the policy once it lapses, and they still the cheek to tell me not to, since next claim would definitely qualify. As My deductibles will be taken into account.
And all the while, the agent who was supposed to service me was MIA, since the day I refused to let them use my CPF for investment. The agent kept following up with me trying to get me to commit for the CPFIS.
Seems that's what insurance is about, investment, not insurance any more. And Insurance agents sell Investment, not insurance.
Way to go Prudential. That's where BUPA and likes excel, as they only sell insurance, and they do that well.
This comes to mind !
https://en.wikipedia.org/wiki/The_Rainmaker_%28novel%29