About the cancelling of air conditioner servicing contract.
Posted: Wed, 20 Jul 2011 3:04 pm
Hi everyone, hoping you might be able to shed some light for me, as I am feeling the situation might be a little fishy.
I am currently in a loan agreement which obligates me to service our air conditioners quarterly. As such, I have a one-year contract with a servicing company for the servicing. So far, we have done two of the servicings.
The third was booked for last weekend; however, there was a miscommunication leading to the appointment being cancelled (the technicians kept calling me at the wrong number once at the apartment, but their office originally called to schedule, they called the correct number). So, when I finally called in to them after the schedule time, I cancelled the appointment (even though the technicians were already downstairs) because I was already in a rush that day. To them, they were upset how they waited for such a long time and the appointment never happened.
So, today, I got a call about this "incident." Their solution is that they will terminate the contract (I did not request this) and refund me the remaining money for the incomplete services. Also, they advised I would have to bring back the original contract and logs for each servicing.
To me, this seems a little strange, since there are tons of servicing companies in Singapore, and it would be no problem for me to find another. So, I just want to check, does there seem to be any catches/traps with this arrangement of me getting half the money back? I mean, I can still photocopy the servicing logs for proof to my landlord. But overall, just seems a little fishy.
I am currently in a loan agreement which obligates me to service our air conditioners quarterly. As such, I have a one-year contract with a servicing company for the servicing. So far, we have done two of the servicings.
The third was booked for last weekend; however, there was a miscommunication leading to the appointment being cancelled (the technicians kept calling me at the wrong number once at the apartment, but their office originally called to schedule, they called the correct number). So, when I finally called in to them after the schedule time, I cancelled the appointment (even though the technicians were already downstairs) because I was already in a rush that day. To them, they were upset how they waited for such a long time and the appointment never happened.
So, today, I got a call about this "incident." Their solution is that they will terminate the contract (I did not request this) and refund me the remaining money for the incomplete services. Also, they advised I would have to bring back the original contract and logs for each servicing.
To me, this seems a little strange, since there are tons of servicing companies in Singapore, and it would be no problem for me to find another. So, I just want to check, does there seem to be any catches/traps with this arrangement of me getting half the money back? I mean, I can still photocopy the servicing logs for proof to my landlord. But overall, just seems a little fishy.
