that's really sad indeed. my suggestion is to get the direct contact number of the cousellor or whoever person in charge. (ask for their name and their contact number, usually they would give!) dont ever call the hotline coz most of the time /that/ operator guy knows no shit.
Hey if you need help on marketing collateral such as website, brochures, posters, etc, do buzz me at [email protected]. I'm a freelance multimedia designer, maybe I can help you