Credit card fraud

ksl · Post by **ksl** » Thu, 03 Sep 2009 12:25 am

You aren't, by chance, related to sierra2469alpha are you? Meaning it isn't really appropriate right? S--t is it 3rd of september

My own thought on technology by the way, is that the market for AI is suffering I wonder why, I thought it would be booming in the forum environment

(censored)

ScoobyDoes · Post by **ScoobyDoes** » Thu, 03 Sep 2009 9:15 am

QRM wrote:GOOD NEWS..

Good to see my truck loads of Iraqi gold bullion still carries some weight. Having written to express my concerns, and suggest HSBC change the terms etc. they just wrote back saying they will !

I want YOUR job! It's obviously more powerful than mine.

Anyway, $100....... as far as i remember outside Singapore, liability is ZERO. Come on HSBC, you can do better than $100. I always say, if you're going to do a job, do it right and do it properly....... zero liability is doing it properly!

Post by **Strong Eagle** » Thu, 03 Sep 2009 9:59 am

ScoobyDoes wrote:Anyway, $100....... as far as i remember outside Singapore, liability is ZERO. Come on HSBC, you can do better than $100. I always say, if you're going to do a job, do it right and do it properly....... zero liability is doing it properly!

Mu US credit card is officially $50 but it was not mentioned when my wife's credit card was stolen and used to the tune of about $3,500.

carteki · Post by **carteki** » Mon, 07 Sep 2009 11:02 am

Hey all, In the paper this weekend it was noted that the $100 limit has been set by the Singapore Bankers Association, so it is applicable to all banks issuing credit cards. There seems to be a ton of red-tape around having to prove that this is the case though. Just wondering if it is not a great PR exercise...

dbenne22 · Post by **dbenne22** » Mon, 07 Sep 2009 1:12 pm

IMHO $100 is about about right - it gives the punter an incentive to be vigilant and careful about leaving the card lying around - but does not crucify him / her if the worst happens...

I have written to DBS seeking an answer on the $100 guideline / ruling - let's see what they come back with.

QRM · Post by **QRM** » Wed, 16 Sep 2009 10:03 am

Does make me wonder what other hidden banking pitfalls are lurking for the unsuspecting expat.

How about legislation regarding crossed cheques? In the UK cheque books are issued with the cross pre-printed, I notice here it is not. The locals were horrified when I stuck two big lines through the middle of the cheque they said it looks like I was canceling it, over here they just put line through the top left corner which is easy to miss.

If a cashier pays out cash on a crossed checked can we as the customer make a claim of negligence against a Singapore bank and get a refund?

dbenne22 · Post by **dbenne22** » Wed, 16 Sep 2009 12:04 pm

No reply from DBS despite me enquiring:

- at a branch
- via their website feedback / enquiry link
- over the phone to their call centre

Disgraceful customer service !

QRM · Post by **QRM** » Wed, 16 Sep 2009 12:14 pm

dbenne22 wrote:No reply from DBS despite me enquiring:

- at a branch
- via their website feedback / enquiry link
- over the phone to their call centre

Disgraceful customer service !

Simple change bank, write saying how crap their service is and you are shutting down your accounts. I was warned when I got here how bad DBS is only useful for the cashpoint machines, they have it on the plate as Govt restricts the number of ATM a "foreign" bank can have.

Post by **x9200** » Wed, 16 Sep 2009 4:35 pm

dbenne22 wrote:No reply from DBS despite me enquiring:
- at a branch
- via their website feedback / enquiry link
- over the phone to their call centre
Disgraceful customer service !

DBS got some selected cards that seem better protected, eg black amex cc:

"Online Fraud Protection Guarantee
Shop in cyber space without worries as when you pay with DBS Black Card, you will not be responsible for unauthorised charges online."

At least something...

Post by **x9200** » Wed, 16 Sep 2009 4:42 pm

QRM wrote: Simple change bank, write saying how crap their service is and you are shutting down your accounts. I was warned when I got here how bad DBS is only useful for the cashpoint machines, they have it on the plate as Govt restricts the number of ATM a "foreign" bank can have.

I have switched from hsbc to dbs this year because of the service quality and so far I am not disappointed

In other words sometime you really do not know. So far least complains I have towards ocbc but frankly speaking the overall service quality in SG (not limited to banking) is rather low so I think this is more about luck than calculated decisions.

ProvenPracticalFlexible · Post by **ProvenPracticalFlexible** » Wed, 16 Sep 2009 4:56 pm

QRM wrote:Does make me wonder what other hidden banking pitfalls are lurking for the unsuspecting expat.

How about legislation regarding crossed cheques? In the UK cheque books are issued with the cross pre-printed, I notice here it is not. The locals were horrified when I stuck two big lines through the middle of the cheque they said it looks like I was canceling it, over here they just put line through the top left corner which is easy to miss.

If a cashier pays out cash on a crossed checked can we as the customer make a claim of negligence against a Singapore bank and get a refund?

I'm always horrified and shocked when people ask me to send them a check to pay membership fees etc. Singapore supposed to be an advanced technology country and still local payments are based on writing checks and putting them in little envelopes with a pretty stamp on it. I managed to live without a checkbook so far (with the exception of a few years spent in France, but there you couldn't fight against it), and planning to do so in the future.

Post by **jpatokal** » Thu, 17 Sep 2009 12:11 pm

x9200 wrote:DBS got some selected cards that seem better protected, eg black amex cc:

I have a DBS Black AmEx. See above for my conversation with them about the level of my protection:

- So DBS basically thinks that its customers can go screw themselves?
- <giggle> Correct.

Post by **jpatokal** » Thu, 17 Sep 2009 12:17 pm

ProvenPracticalFlexible wrote:I'm always horrified and shocked when people ask me to send them a check to pay membership fees etc. Singapore supposed to be an advanced technology country and still local payments are based on writing checks and putting them in little envelopes with a pretty stamp on it. I managed to live without a checkbook so far (with the exception of a few years spent in France, but there you couldn't fight against it), and planning to do so in the future.

I've managed six years and counting without personal checks... but I had to get a checking account for my company.

The thing that really gets my goat, though, is how difficult interbank transfers are here. If I send a cheque a month to pay my rent, DBS absorbs the cost of some poor git sitting in an cellar typing out the details into their databases without a complaint. If I want to pay it automatically online every month, reducing the transaction to a couple of flipped bits, I need to pay S$5 to set up a "Standing Instruction" for this privilege, and I need to pay another S$5 if I ever need to (say) change the rental amount. (Until recently, this even required a trip to the office; it's now available online, but the price is the same!) And UOB business banking even charges me S$2 for every single interbank transfer, while sending money to another bank by check is free.

ProvenPracticalFlexible · Post by **ProvenPracticalFlexible** » Thu, 17 Sep 2009 3:40 pm

jpatokal wrote:
I've managed six years and counting without personal checks... but I had to get a checking account for my company.

The thing that really gets my goat, though, is how difficult interbank transfers are here. If I send a cheque a month to pay my rent, DBS absorbs the cost of some poor git sitting in an cellar typing out the details into their databases without a complaint. If I want to pay it automatically online every month, reducing the transaction to a couple of flipped bits, I need to pay S$5 to set up a "Standing Instruction" for this privilege, and I need to pay another S$5 if I ever need to (say) change the rental amount. (Until recently, this even required a trip to the office; it's now available online, but the price is the same!) And UOB business banking even charges me S$2 for every single interbank transfer, while sending money to another bank by check is free.

I guess that's one of those areas Singapore private sector could improve productivity, as per PMs speech. But as long as hiring office help is cheap enough banks don't go through it.

Another stupid thing with banks is that you cannot pay your X bank's credit card bills from Y bank's account. But you have to find an AXS machine and pay with ATM card, or of course using the preferred method and write a check, put it in a nice little envelope and put a orchid stamp on it and find a mail box to mail it.

Thing that always amazes me, how the public sector works so much smoother than the private one. With your SingPass, you basically can do pretty much everything you ever need to do with the government. Since I picked up my IC card, I have never visited any government admin places for any personal purpose, expect police station to get new address stamped on IC card.

QRM · Post by **QRM** » Wed, 24 Nov 2010 10:10 am

Old thread, but I think I have stumbled across another expat pitfall with credit cards.

I assume when you have one of these fancy charge cards, the travel insurance they chuck in for free is the same the world over. I wanted to double check that I am covered with ski insurance.

The UK office was shut, I called the local branch and they confirmed ONLY if I bought the ticket using the card I would be covered. Later the UK bunch confirmed my family is covered whether I use card or not.

I contacted the local branch again to ask about the discrepancy and they confirmed that despite being the same fancy pants card (the sort I would assume Batman would have in his utility belt), Singapore has different insurance conditions.

Not just insurance I found if you call the UK concierge service up to book flights/hotels they will give you a different rate from the local concierge service rates, I had assume they all work together as one big happy family.

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Credit card fraud

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