Last month, I booked a flight from Singapore to Bangkok on Jetstar Asia. Because I had to travel urgently, I did not use full service airline, being Thai Airways, as they require paper tickets.
I was unsure of which flight I was returning on (within one week of outgoing flight) so I booked it one-way. Imagine the surprise I was in when I went to the check-in counter. They refused me boarding unless i agreed to buy their return flight or from other airlines. It was less than an hour from the flight closing time of 40 mins and I could not reach a travel agent at that time of the morning. I did not purchase their return ticket as the fare was too high for the flexible return ticket.
They have now refused to refund the fare I paid. Jetstar Asia insists that we must produce return tickets for Thailand. The Thai Embassy in Singapore have confirmed that there is NO such requirement for Australian citizens. Nor is it stated so in the Ministry of Foreign Affairs, Thailand, website:
http://www.mfa.go.th/web/12.php#tourist
This information is intended for those who wish to travel on Jetstar Asia in future.
