any IT geeks who can help??

[megha]

Hi,
Since last week I am unable to go to Gmail & orkut ...all other sites work perfecly fine.

Initially whenever i went to Orkut, it said "Moved 302" but now it is just says Internet Explorer cannot display the webpage

One of my frnd said I shd download Mozzilla firefox n ty from there...but it doesnt work from there too...

How shd i rectify this?? Is my comp hacked? I have Norton security but no virus is found..
Pls help
Thanks

[jpatokal]

Try typing "www.orkut.com" into the address bar and tell us if it works.

[megha]

No..it doesnt work!! Same for gmail...I can get to google...bt when I click gmail ..the same....Internet Explorer cannot display the webpage!!

[littlegreenman]

Okay first of all and most important you should ditch the Internet Explorer. Therefor please google for Mozilla Firefox and download this browser. Much better and secure and faster than IE as many will be able to confirm.

Your problem sounds a lot like having to do with the DNS server. The DNS server resolves the name (ie. www.google.com.sg) to the IP address. So if using firefox doesn't work we will have to look into this and maybe put you on a third part DNS server.

Let us know once you installed Firefox and we will go from there if it still doesn't work.

[megha]

Hey guys ..thanks for trying to help..

As I mentioned in my first post..my frnd already suggested I download mozilla firefox and I did ..but still dint work!!

[littlegreenman]

Oh, sorry about that. I totally missed that. Weird.

Okay, try one thing first before we change the DNS. Try de-activating Norton for 5 mins first. You can do this by right-clicking on the icon on the lower right and then choose de-activate. Then try opening gmail. If that works, great! If not, then activate norton again.

If de-activating Norton didn't work go here and choose your operating system and then follow the step by step instructions to change your DNS server to open DNS. You DO NOT have to create a user account (step 2), you don't really need it.

[megha]

Hey thanks again..

I tried both options..still not working...

But this time..it said it is Redirecting....and the below was seen in my address bar...instead of orkut!!!

http://mynovelty.net/go.phps=1&q=yy_KLi ... PUNzPWMjAA~~

Makes any sense???

[Strong Eagle]

Hey thanks again..

I tried both options..still not working...

But this time..it said it is Redirecting....and the below was seen in my address bar...instead of orkut!!!

http://mynovelty.net/go.phps=1&q=yy_KLi ... PUNzPWMjAA~~

Makes any sense???

I'd say you are infected with spyware and malware. You need to run a scan with at least Spybot Search and Destroy (http://www.safer-networking.org/index2.html) and Windows Defender (http://www.microsoft.com/windows/produc ... fault.mspx)

[megha]

We have Norton360...doesnt that protect my comp from spyware?? When I chked with Norton it says No risk but when I chked with spybot..it says some 300 errors...I dont know..what to do? Already I bought Norton360 to fix this prob and it didnt work now I am apprehensive to buy yet again...

Also I wanted to go to Popular bookshop website..and I google searched it...and when I clicked on it...same thing...it redirected to mynovelty....etc etc...but then it did take me to the popular website...is it redirecting to my novelty coz i put those dns numbers??

[littlegreenman]

Megha,

Norton is not a very good product. It is pricey and looks posh but is only average and its spyware protection is not very good. If spybot showed you as having 300 items then there certainly is a lot of junk on your system that went undetected by Norton. There are many programs out there that are free, so you should be able to fix this without spending more money on software.

Next step would be to download lavasoft's adware remover. You can use the free version which should be sufficient for your problem. Download link

It will offer you to buy the pro version but as mentioned, the standard version should do the job for the moment.

So just download, install and run and see what it finds and hopefully removes. Also as the DNS server was not the problem you can remove the DNS settings for Open DNS.

[Strong Eagle]

We have Norton360...doesnt that protect my comp from spyware?? When I chked with Norton it says No risk but when I chked with spybot..it says some 300 errors...I dont know..what to do? Already I bought Norton360 to fix this prob and it didnt work now I am apprehensive to buy yet again...

Also I wanted to go to Popular bookshop website..and I google searched it...and when I clicked on it...same thing...it redirected to mynovelty....etc etc...but then it did take me to the popular website...is it redirecting to my novelty coz i put those dns numbers??

Spybot is free.

[durain]

if your PC is infested with malware (or spyware), antivirus sometimes doesnt pick it up. this is what you need to clean up your laptop...

www.malwarebytes.org and www.superantispyware.com.

both are freeware for personal use.

[megha]

Thanks to all u people for helping..but i dont know...it still doesnt work!! Maybe I shd reinstall windows again..a suggestion by another frnd..what ya think??

[littlegreenman]

Thanks to all u people for helping..but i dont know...it still doesnt work!! Maybe I shd reinstall windows again..a suggestion by another frnd..what ya think??

That usually works but is also last resort.

[durain]

Thanks to all u people for helping..but i dont know...it still doesnt work!! Maybe I shd reinstall windows again..a suggestion by another frnd..what ya think??

so what have you done so far?