Credit card fraud

[QRM]

Looks like I opened a can of worms here, anyway side stepping the bun fight.

The UK credit card confirmed that the same local charge card have different conditions. The UK card will cover me and all my family for all travel insurance including skiing, irrespective of using the card to purchase the tickets or not.

The only caveat is if you want to claim the travel inconvenience allowance ie free food, clothing and accommodation purchased due to a delay, the card must be used to purchase the items.

I am checking to see if the fact that I now do not actually reside in the UK may effect any claims.

and now back to the mud slinging....

[iisterry]

Another stupid thing with banks is that you cannot pay your X bank's credit card bills from Y bank's account. But you have to find an AXS machine and pay with ATM card, or of course using the preferred method and write a check, put it in a nice little envelope and put a orchid stamp on it and find a mail box to mail it.

Hm.. there is an option called "Mail IB Cheque" under DBS Internet Banking. I use it to pay off other bank's CC.

They used to charge $0.50 for it and the entire turnaround time is approximately 2-3 days for receipt. Now its free and it takes almost a week for it to be delivered to the recipient.

[Strong Eagle]

Another stupid thing with banks is that you cannot pay your X bank's credit card bills from Y bank's account. But you have to find an AXS machine and pay with ATM card, or of course using the preferred method and write a check, put it in a nice little envelope and put a orchid stamp on it and find a mail box to mail it.

Hm.. there is an option called "Mail IB Cheque" under DBS Internet Banking. I use it to pay off other bank's CC.

They used to charge $0.50 for it and the entire turnaround time is approximately 2-3 days for receipt. Now its free and it takes almost a week for it to be delivered to the recipient.

Stan Chart now allows me to wire transfer CC payments to any other bank. No charge.

[aster]

No more are you liable for all charges unless you failed to exercise due diligence.

The credit card culture is much different in Singapore compared to most places. Seems that here it is perfectly natural to hand over your card to the waiter and have him disappear with it for several minutes or more before returning with a slip to be signed.

In most other countries you are obliged to never let your card out of your eyesight, and if you are to pay at your table then they come over with one of these mobile terminals and swipe your card in front of you.

So my big question is, does "Singaporean credit card culture" fit in with the local banks' definition of due diligence?

[Strong Eagle]

The credit card culture is much different in Singapore compared to most places. Seems that here it is perfectly natural to hand over your card to the waiter and have him disappear with it for several minutes or more before returning with a slip to be signed.

In most other countries you are obliged to never let your card out of your eyesight, and if you are to pay at your table then they come over with one of these mobile terminals and swipe your card in front of you.

So my big question is, does "Singaporean credit card culture" fit in with the local banks' definition of due diligence?

????

I just returned from the USA. My credit card 'disappeared' at multiple restaurants... the USA is not a place where they show up with a mobile terminal.

Due diligence is specifically defined on the UOB website. If, for example, you were to leave your purse hanging on a chair whilst you went to the potty, and your card was lifted, you would have failed to exercise due diligence.

If, however, you gave your credit card to a waiter, had the card returned to you, and had it upon your possession when bogus charges were made, you would have exercised due diligence because you have the card.

[aster]

Haven't been in the US for over a decade, but travelling around Europe you see a lot of these mobile terminals are restaurants.

Glad to hear that banks in Singapore can't use the "did a waiter ever walk away with your card?" question as a cop out...

[QRM]

Most places I have been they disappear with the credit card, its only recently with introduction of the new Pin and Chip card where the owner of the card has to tap in his pin in. This means a mobile terminals had to be invented to avoid the inconvenience of asking dinners in fancy restaurant to leave the table.

[aster]

I've seen these mobile terminals in use for many years now, just not in all countries...

[johnyy68]

Hi all, I'm new here. This is my first post.
My friend has lost his credit card recently and made a police report as per the bank advised. After that, the bank billed and informed him that he is liable for all the unauthorized transactions.
Hi dbenne22, what is the outcome of your experience?
Hope someone can comment on their similar experience.
Thanks in advance!

[JR8]

How did the thief authenticate the transactions?

If via signature, then you can seek copies of the receipt and try and prove them obvious forgeries that should have been noticed.

If the thief had the PIN code, I believe you have no case, as the T+C's of the card would have been broken.

[PNGMK]

Hi all, I'm new here. This is my first post.
My friend has lost his credit card recently and made a police report as per the bank advised. After that, the bank billed and informed him that he is liable for all the unauthorized transactions.
Hi dbenne22, what is the outcome of your experience?
Hope someone can comment on their similar experience.
Thanks in advance!

He is most likely liable for purchases between the actual card theft and reporting the theft to the card provider... unfair but true IME.

When you lose a card cancel it ASAP - even before making a police report etc. Even in the middle of the night. The thieves sell the card data online 24/7.

[johnyy68]

I've the bank's LIABILITY FOR LOST/STOLEN CARDS statement as follow:

If your Card is lost or stolen or if the PIN is disclosed without your authorisation, your liability for unauthorised transactions effected after such loss, theft or unauthorised disclosure but before we are notified thereof shall be limited to S$100 only if :

a.you have immediately notified us of the loss, theft or unauthorised disclosure;
b.you assist us in the recovery of the unauthorised charges incurred;
c.you furnish us with a police report accompanied by written confirmation of the loss, theft or unauthorised disclosure and any other information that we may require; and
d.we are satisfied that such loss, theft or unauthorised disclosure is not due to your negligence or default.
You shall not be liable for any transactions carried out after we have been notified of the loss, theft or disclosure.

Are there just display but NEVER implement it?
Is there any successful appeal case before?

[PNGMK]

I've the bank's LIABILITY FOR LOST/STOLEN CARDS statement as follow:

If your Card is lost or stolen or if the PIN is disclosed without your authorisation, your liability for unauthorised transactions effected after such loss, theft or unauthorised disclosure but before we are notified thereof shall be limited to S$100 only if :

a.you have immediately notified us of the loss, theft or unauthorised disclosure;
b.you assist us in the recovery of the unauthorised charges incurred;
c.you furnish us with a police report accompanied by written confirmation of the loss, theft or unauthorised disclosure and any other information that we may require; and
d.we are satisfied that such loss, theft or unauthorised disclosure is not due to your negligence or default.
You shall not be liable for any transactions carried out after we have been notified of the loss, theft or disclosure.

Are there just display but NEVER implement it?
Is there any successful appeal case before?

HAve you followed a,b,c?

As for d obviously the bank believes it's your friends fault. Write the bank a letter setting out clearly the reason you don't believe it's your friends fault.

I've never had a problem with this before (I've had cards stolen) but I've been very quick to inform the bank to block the card. If there are several days of charges that your friend is claiming are fraudulent I can see why the bank is arguing they are not responsible.

[JR8]

HAve you followed a,b,c?

Quite. What is it that you are disputing?

[johnyy68]

HAve you followed a,b,c?

As for d obviously the bank believes it's your friends fault. Write the bank a letter setting out clearly the reason you don't believe it's your friends fault.

I've never had a problem with this before (I've had cards stolen) but I've been very quick to inform the bank to block the card. If there are several days of charges that your friend is claiming are fraudulent I can see why the bank is arguing they are not responsible.

Yup, followed.
In fact the police already arrested the card stealer.